Refund and Return Policy

Because our peptide products are custom-formulated and patient-specific, we are unable to accept returns or offer refunds once an order has been processed. Each formulation is prepared according to individual specifications and cannot be resold or repurposed.

All sales are final. However, we understand that errors or quality issues can occur. Refunds or replacements may be considered only on a case-by-case basis under the following circumstances:

The vial arrives damaged, defective, or appears tampered with.
You receive an incorrect product or formulation due to a fulfillment error.
If you believe your order qualifies for review, please contact our customer support team at [your contact email] within 7 days of delivery. Include your order number, photos of the vial or packaging, and a description of the issue.

Approved refunds or replacements will be issued at our discretion after review. We reserve the right to decline refund requests that do not meet the above criteria.